Return Policy

About FlowerBox Returns & Exchanges


For the best service, please give us a call at +1 716-524-0997 to learn more about how to return your FlowerBox.

What is your return policy?

All pieces are made to order and can be returned for store credit only. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably; we hope they will be fair and reasonable with us as well.

Why don't you have a return policy at FlowerBox ?

We hope to build trust with our customers and create a relationship with them for the long term. Standing behind what we sell is a big part of that. We think many customers choose to shop with us because they know if their purchase isn't right, we'll work to fix it.

Do I need a receipt from my purchase?

Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request.


Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.


FlowerBox's shipping method is either UPS or USPS.

Thank you for choosing FlowerBox.